Frequently Asked Questions

Get quick answers and helpful information about your Ebike, orders, and support.

Important Notice

AIMA eBikes are sold and serviced through authorized dealers.For service, maintenance, warranty support, replacement parts, technical assistance, pricing information, or dealer-specific policies, please contact your authorized AIMA dealer first.Authorized dealers are trained to support AIMA products and work directly with AIMA when additional assistance is required.Please note:

  • Retail pricing may vary by dealer.
  • Service labor rates are determined by individual dealers.
  • Return, exchange, and satisfaction policies may vary by dealer location.
  • Certain dealer-provided services, including assembly, delivery, inspections, tune-ups, and service packages, may differ between locations.
  • Additional dealer services and fees are established by each dealer independently.

AIMA provides a 2-Year Limited Warranty covering defects in materials and workmanship under normal use and maintenance.

Warranty claims are processed through authorized AIMA dealers.

Warranty eligibility, coverage, and replacement parts are determined in accordance with AIMA warranty policies, while service procedures, labor charges, and dealer-specific service programs may vary by dealer.

AIMA works closely with its authorized dealer network to provide technical support, warranty assistance, replacement parts, and product expertise throughout the ownership experience.

If you are unable to obtain assistance from your dealer, please contact AIMA Customer Support at info@aimausa.com for further assistance.

Purchasing & Authorized Dealers

AIMA eBikes are available exclusively through our network of authorized dealers.

Our authorized dealers provide professional assembly, safety inspection, product setup, test rides, and ongoing local support to ensure the best ownership experience.

To find a dealer near you, please visit our Dealer Locator:https://www.aimatech.us/pages/nearby-shops

For additional assistance, please contact AIMA Customer Support:info@aimausa.com

AIMA believes local dealer support provides the best ownership experience.Authorized dealers offer:

  • Professional assembly
  • Product setup
  • Test rides
  • Warranty assistance
  • Ongoing maintenance support

This ensures riders receive personalized service before and after their purchase.

Many authorized AIMA dealers offer test rides. Availability may vary by location and model. Please contact your local dealer for details.

Most AIMA eBikes sold in the United States are Class 2 eBikes, equipped with both pedal assist and throttle functionality.

Please refer to the product page or Owner's Manual for model-specific information.

Pricing & Promotions

The prices displayed on the AIMA website are Manufacturer's Suggested Retail Prices (MSRP) and are provided for reference purposes.

Authorized dealers independently determine their final retail pricing based on local market conditions, assembly costs, service packages, promotions, inventory levels, and other business considerations.Dealer pricing may include:

  • Professional assembly
  • Safety inspection
  • Product setup
  • Warranty assistance
  • Ongoing service support

AIMA works closely with its dealer network to ensure customers receive excellent service while allowing dealers flexibility to serve their local communities.

Promotions may vary by dealer, region, and season.

Please contact your local authorized dealer for current offers and incentives.

Registration & Ownership

We strongly recommend registering your eBike after purchase to facilitate warranty support, product updates, and important safety notifications.

Registering your eBike helps provide:

  • Warranty verification
  • Ownership records
  • Insurance claim support
  • Product safety notifications

Please register your eBike here:https://www.aimatech.us/pages/bike-registration

The serial number is permanently marked on the frame of every AIMA eBike.Depending on the model, it may be located:

  • On the frame near the bottom bracket area (behind the right crankset and chainring)
  • On the seat tube below the saddle
  • On the rear side of the seat tube

You may need to look through or around the crankset area to view the complete serial number.

Most AIMA serial numbers begin with "LEUPWC" followed by a unique combination of letters and numbers.

Owner's Manual

Assembly & Getting Started

AIMA eBikes purchased through authorized dealers are typically professionally assembled, inspected, and tested before delivery.

Yes. Most authorized dealers provide product orientation, basic operation instructions, and safety guidance during delivery.

Please refer to the Display User Guide for your specific model.(Display Settings Guide Download Link) ：

1.0 Version Ebikes Display Setting Guide DP C010.CN-EN

2.0 Version Ebikes Display Setting Guide DP C010.CN-EN

Battery & Charging

Use only the charger supplied with your eBike or an approved replacement charger.

Always follow the instructions provided in your Owner's Manual.

Charging time varies by model and battery capacity.

Most AIMA eBike batteries require approximately 5–8 hours to reach a full charge.

Please refer to your Owner's Manual for model-specific charging information.

To maximize battery performance and longevity:

  • Avoid extreme temperatures
  • Store the battery in a dry location
  • Maintain a partial charge during long-term storage
  • Follow recommended charging practices

While modern battery systems include safety protections, AIMA recommends unplugging the charger once charging is complete.

AIMA eBikes are designed to withstand normal riding conditions, including light rain and wet roads.However, eBikes should never be submerged in water or exposed to high-pressure washing.

After riding in wet conditions, dry the bicycle and electrical components as soon as possible.

Maintenance & Safety Checks

Regular inspections help ensure safe operation and extend the life of your eBike.Before every ride, we recommend checking:

  • Tire pressure and tire condition
  • Front and rear brake function
  • Battery security and charge level
  • Lights and reflectors
  • Any unusual noises or loose components

To maintain safe operation, AIMA recommends periodically inspecting the following items:

  • Front wheel axle and wheel retention hardware
  • Crank arms and pedal tightness
  • Brake calipers and brake rotors
  • Brake pad wear
  • Spoke tension
  • Handlebar and stem fasteners
  • Suspension components (if equipped)
  • Frame and fork for visible damage

Please refer to your Owner's Manual for detailed inspection procedures and recommended maintenance intervals.

Tire pressure should be checked before riding or at least once per week.

Maintaining proper tire pressure improves safety, ride quality, battery range, and tire life.

Refer to the tire sidewall or Owner's Manual for the recommended pressure range.

Brake pads should be inspected regularly and replaced when worn.

Riding conditions, terrain, rider weight, and mileage can all affect brake pad wear.

If braking performance decreases or unusual noises occur, have the brakes inspected by an authorized dealer.

AIMA recommends having your eBike inspected by an authorized dealer after the first 100 miles (160 km) of riding and periodically thereafter.

Regular professional inspections can help identify wear items, loose fasteners, brake adjustments, wheel truing needs, and other maintenance requirements before they become larger issues.

Maintenance frequency may vary depending on riding conditions, rider weight, terrain, and mileage.

If you notice unusual noises, vibration, reduced braking performance, loose components, or changes in handling, stop riding and inspect the bicycle.

If the cause cannot be identified easily, contact your authorized AIMA dealer for assistance.

Please refer to your Owner's Manual for model-specific maintenance recommendations.

If you have questions regarding inspection, maintenance, or service intervals, please contact your authorized AIMA dealer or AIMA Customer Support for assistance.

Safety & Certifications

AIMA eBikes are designed to meet applicable UL safety standards, including UL 2849 certification where specified.

Please refer to the individual product page for certification details.

Yes.

AIMA strongly recommends wearing a properly fitted helmet and following all local traffic laws and safety regulations.

Service, Warranty & Repairs

AIMA eBikes are backed by a 2-Year Limited Warranty covering defects in materials and workmanship under normal use and maintenance.

Warranty claims should be initiated through an authorized AIMA dealer.

Dealers are trained to evaluate warranty-related concerns and work directly with AIMA when warranty authorization, replacement parts, or technical assistance are required.

To ensure the best service experience, AIMA recommends retaining your proof of purchase and registering your eBike after purchase.

For complete warranty terms, conditions, and exclusions, please refer to the AIMA Warranty Policy or contact your authorized AIMA dealer.

Your first point of contact should always be your authorized AIMA dealer.

Authorized dealers are trained to diagnose and resolve most service and warranty concerns and can work directly with AIMA when additional support is required.

If you are unable to contact your dealer, please contact AIMA Customer Support at info@aimausa.com for assistance.

Please contact AIMA Customer Support at info@aimausa.com.

We will help connect you with another authorized dealer or help determine the appropriate next steps.

Many bicycle shops can perform basic maintenance.

However, we recommend working with an authorized AIMA dealer whenever possible because they have access to model-specific technical information, replacement parts, firmware updates, and warranty resources.

Please refer to the TEKTRO Hydraulic Brake Maintenance Guide.(TEKTRO Brake Guide Download Link)：

Tektro_hydraulic_brake

Replacement Parts & Accessories

Replacement parts are available through authorized AIMA dealers.

Please contact your local dealer or AIMA Customer Support for assistance locating compatible replacement parts.

Many third-party accessories may be compatible.

However, AIMA recommends consulting your authorized dealer before installation to ensure safety, compatibility, and proper operation.