Big Sur Ebike

I rode one of these 10/1/24 as a rental. Three times the e-support cut out in a slow turn going into an incline. The third time I could not get it to kick back in and this heavy bike fell on me. Severely sprained wrist that caught the weight of the bike, plus two fractures in landing foot. I had already ridden 15 miles and am an experienced bike rider.

We have the black one and the white one. These bikes are beasts. We love riding and enjoying life. I love how it is well built. It feels very sturdy. They are big bikes. We have the 26”. Love how it rides and handles. Very comfortable. Just wish it would go 28 mph with the throttle.

I purchased in May and have ridden 900 miles. It would be more but I got creamed by a car that had ran a stop sign. Broke 4 ribs and my clavicle. I just got back on it after 35 days. The thing is built like a tank. Aside from a broken light, some cometic scrapes and scratches it seems to be no worse for the wear. I seems that my dealer is having a hard time getting parts however. Parts for the light have been on order for almost a month.

I’ve had my Big Sur for about a month now. It has taken me about that long to get it setup the way I prefer. I added a nice suspension seat post, handlebar riser, and handlebar extender to bring them closer to me. I love the feel of the bike, but I wish I could adjust the torque sensor so it’s harder to pedal. In order to get my heart rate up, I have to turn off the PA, then turn it back on. I wish there was an adjustment to lessen the ease of the PA. I’d also like to see signals added to the bike. The headlight seems to be a common issue. It doesn’t tighten, and it’s really big and bulky. A smaller, more powerful light would be better.

I tried riding my other bike, which is a cadence-sensored bike. It is hard going back to that smaller frame with Les’s suspensions. However, I burn more calories on that bike. I was hoping the torque sensor would require me to work harder and burn more calories.

While I enjoy riding the bike, there are several things that could make it better.
1. I have had the chain get stuck twice now between the gears and hub wheel when trying to adjust down to 1st gear. I have taken it in once to the dealer to have it adjusted but it occurred again. The 2nd time it was extremely difficult to get released in that I am considering carrying some type of tool to to grab the chain and provide me a better pulling point. I now try to prevent this by staying far away from 1st gear.
2. An even bigger issue is the lack of adjustment on the torque sensor. I want to be able to adjust the amount of effort I apply for more exercise. To try to extend the range to the maximum, I use level 1 assist and monitor the wattage being used and try to keep it around 100 to 150 and/or the cadence to around 30 or so and/or speed between 10 and 12 mph while peddling. I find the bike too easy to pedal and don’t feel like I get to put in any effort on my part to contribute to extending the range. Today I rode for around 3 hours mostly at this easy rate along a bike route in Houston which is mostly flat although it was a ride along the Buffalo Bayou and White Oak Bayou so did have some up and down movements on the trail. I would coast on the downward trails and coast when I found myself exceeding the above parameters until the return portion when I increased to level 2 and quicker cadence and speed up to around 17mph and ended up using around 70% of the battery.
3. The bike manual is not complete and I believe has at least one error when discussing the screen view on how to adjust between ODO, trip distance, cadence, etc. The manual on page 28 says to hit an i (info) button to change between views but I think it should actually say hit the power button on the display. The display description on page 26 says item 5 is Time Indication. Is this meant to be the elapsed time of the trip, total time on the bike or just a clock. It says there is Bluetooth indicator on the display. What is the Bluetooth indicator for? Do not see any description of it’s use other than it is there. Some really cool app that will capture all kind of great ride statistics and map via a gps phone or other gps device? Don’t bet on it as I have not seen any Android Apps although I have to admit I did not check my iPad for apple apps. Should we expect an app that will work with the bike? The manual does not include a section for how to reset trip info on display.
4. Found the info on how to reset the trip info on the display panel in the frequent questions section. Don’t understand why this was not include in or with the manual. Do not understand why this document is not located alongside the manuals for the bikes on the website. Shouldn’t be so difficult to find.

Item 2 is the biggest issue to me. Need to be able to adjust the level of assist provided for the different assist levels to allow user to put in more effort while riding. Currently it is all or none with the assist levels just allowing a higher rate of speed.

FYI… I use a QuikRStuff bike rack and ramp to move this heavy bike around. Expensive but seems to work quite well for me although there are a couple of pinch points and idiosyncrasies.