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How to Open a Warranty Claim

  • Since AIMA sells exclusively through authorized dealers, your original dealer is your primary contact for warranty support, replacement parts, or service.
  • The dealer where you purchased your bike has the obligation to handle warranty service on behalf of AIMA.
  • If your dealer refuses to provide service, please contact AIMA directly at info@aimausa.com with proof of purchase and supporting photos/videos.

 Warranty Claim Process

  1. Start with your dealer: Contact or bring your bike to the authorized dealer where it was purchased.
  2. The dealer will handle diagnosis, warranty approval, and parts replacement with AIMA.
  3. AIMA provides warranty support directly to dealers first.
  4. If your dealer refuses or is unable to support you, contact AIMA at info@aimausa.com.

AIMA Ebike Limited Warranty Policy

This Limited Warranty is issued by AIMA Ebike Inc. and applies only to e-bikes purchased in the United States from an authorized AIMA dealer.

We are committed to building durable, safe, and high-quality e-bikes. This policy explains what is covered, what is not covered, and how to make a warranty claim.


Warranty Region

  • This warranty is valid only in the United States.
  • Only bikes purchased from authorized AIMA dealers are eligible.
  • Bikes purchased outside the authorized network, or obtained as used, second-hand, or demo bikes, are not covered.

Coverage

Frame and Rigid Fork

  • Lifetime.

Battery

  • 400 charge cycles or 2 years from original purchase, whichever comes first.

All Other Components

  • 2 years from the date of original retail purchase.


Not Covered

  1. Bikes not owned by the original purchaser.
  2. Labor costs for installation, removal, or diagnostics.
  3. Paint, finish, and graphics (cosmetic issues).
  4. Suspension forks or suspension parts (not considered part of the frame).
  5. Consumables or normal wear and tear items, including but not limited to:
    • Tires and tubes
    • Brake pads and rotors
    • Chains, spokes, sprockets
    • Grips, bearings, freehub bodies
    • Cables and housing
    • Rubber moving parts
    • Stripped bolts/threads
    • Transmission gears
    • Tools
  1. Third-party components (e.g., drivetrain, brakes, suspension parts). For these items, please refer to the manufacturer’s own warranty policy.
  2. Damage caused by:
    • Accidents, crashes, or misuse
    • Modifications or alterations to the bike
    • Failure to follow recommended maintenance and service schedules
    • Improper assembly by non-authorized mechanics
    • Cosmetic issues or neglect


Warranty Claim Process

  1. Start with your dealer: Contact or bring your bike to the authorized dealer where it was purchased.
  2. The dealer will handle diagnosis, warranty approval, and parts replacement with AIMA.
  3. AIMA provides warranty support directly to dealers first.
  4. If your dealer refuses or is unable to support you, contact AIMA at info@aimausa.com.


Disclaimers

  • AIMA WILL NOT REPLACE ANY COVERED COMPONENT WITHOUT FIRST RECEIVING PHOTOS OR VIDEO of the damaged part.
  • This Limited Warranty is the exclusive remedy. AIMA is not liable for any incidental or consequential damages, including but not limited to lost time, inconvenience, loss of use, or personal injury.
  • This warranty gives you specific legal rights. You may also have other rights which vary from state to state.