A 10% processing fee will be applied for any order being returned or cancelled.
We cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
Make cancellation requests HERE and a support representative will calculate restocking fees on a per-item basis and provide confirmation if the order is eligible for cancellation.
Refunds will be made to the method of payment used for the order.
Pre-order items are eligible for 100% refund up to in-stock date. Once the item is in-stock it falls under the normal refund process.
Unused ebikes, parts, and accessories may be returned within 14 days of your receipt of the products by contacting us HERE.
To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances/odors, and in the same packaging and condition that you received it.
The box must be sealed and unopened. Please ship your ebike back in its original box.
Get in touch
Have questions about your order, or a general enquiry?