Help & Support Center
Need deeper technical information? Browse our step-by-step guides and full product manuals.
Owner's ManualWhere can I buy the Big Sur?
How many models does AIMA produce?
Additionally, we're excited to introduce the Big Sur Sport, a slightly more compact version with sportier features, including a sportier handlebar and a 7-speed Shimano gear set. It will retain the same long-range battery, high-performance brakes, UL certification, and all the other remarkable features that people love about the regular Big Sur. New models are also on the horizon, so stay tuned for updates on our expanding range of e-bikes. We can't wait to share these exciting additions with you!
How do I adjust my bike's display settings?
How do I maintain the TEKTRO hydraulic brakes?
How long does my battery take to charge?
How do I register my bike and why is it recommended?
What is top speed of Big Sur?
Where do I find my bike's serial number?
AIMA always stays with you
We love our dealers, and we're confident in their ability to assist you should you have any questions or concerns about your bike. As such, please don't hesitate to reach out to your dealer for most questions.
However, if you've got a question that only we can answer, please email us. We'll make sure you get the info you need!
Email: info@aimausa.com
For quick questions or inquiries, you can also give us a call!
Available M-F 9:30 AM - 5:30 PM PST
Phone: (800) 960-8807
To our dealers, please contact your sales representative directly. They will be able to provide you with the fastest and most personalized service.
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